Understanding what different service statuses mean and how our platform works
When a service is marked as "Active," it means the service is fully operational and available for all users to access without any restrictions.
An "Inactive" service has been temporarily disabled by our administrators. This usually happens when there are technical issues that need to be resolved.
"Maintenance" status indicates that the service is undergoing scheduled updates, improvements, or repairs to enhance performance and reliability.
When our team adds a new educational platform or tool to ScholarUnlock, it goes through integration and testing before becoming available to users.
New services appear in your dashboard once fully integrated. You'll receive notifications about new platform availability and how to access them.
Sometimes services need to be removed due to policy changes, technical incompatibilities, or platform restrictions from the original providers.
You'll be notified in advance before any service removal. Alternative options or replacements are provided when possible.
Service status can change throughout the day based on technical issues, maintenance schedules, or updates from the original service providers.
Real-time updates on service availability. Most status changes are temporary and services are restored as quickly as possible.
Regular updates improve service reliability, add new features, and ensure compatibility with the latest versions of educational platforms.
Brief service interruptions during updates, followed by improved performance and potentially new features or capabilities.
We understand that service availability is important for your studies. That's why we keep you informed about any changes to our services through multiple channels. You can check this page anytime to understand what different status indicators mean, and join our Discord community for real-time notifications about service updates, maintenance schedules, and new platform additions.
If you have questions about a specific service status or need help understanding what's happening with a platform, our community support team is here to help.
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